Terms of Service

What Jicsaw is

Jicsaw designs gear, apparel, and accessories and sells them directly. Items are made for your order — produced and shipped on our behalf by a third-party production partner, from whichever of their facilities is nearest you — rather than held as stock. Where a listing carries prices from more than one store, Jicsaw also compares them and links you out to that store; on those listings Jicsaw is not the seller.

Buying from Jicsaw

Payment for made-by-Jicsaw goods is taken by us through Stripe. We never see or store your card details. Tax and shipping are calculated at checkout, and because each item is made for you after you order, production starts once payment clears. If something is wrong with an order, email support@jicsaw.com and a person will sort it out.

Returns & refunds

Every item is custom made for your order. If a product arrives damaged, defective, or misprinted, tell us within 30 days of delivery and send a photo showing the problem: we will replace it or refund you in full, to the card you paid with, and you keep or discard the original as we direct — you will not be asked to ship it back at your own cost.

Cancelling an order

You can cancel while your order is still waiting to be printed. Use the link in your confirmation email, or Your orders if you have an account. In practice this is roughly the first 24 hours, but the deciding factor is our print partner rather than the clock: as soon as they start production the order can no longer be stopped, and the cancel link will tell you so rather than take a cancellation we cannot honour.

A cancelled order is refunded to your original payment method, less the payment processing fee. Card networks and our payment processor keep that fee whether or not the order is cancelled, so it is not ours to pass back to you. The amount depends on the order total and on how you paid — it is not a flat charge and we do not add anything of our own to it — so the exact figure for your order is shown to you before you confirm, along with what you will get back. Refunds usually reach your card within a few business days.

Once printing has begun, a change of mind is no longer a cancellation. Because each item is made specifically for you, we cannot accept returns or exchanges for Please use the size options on the product page before you order, and email support@jicsaw.com if you are unsure — we would rather answer a sizing question than see you stuck with the wrong thing.

An incorrect or incomplete shipping address entered at checkout is not covered, since the parcel has already been made and dispatched. Contact us as soon as you spot a mistake and we will help where we still can.

Prices

Prices on Jicsaw goods are ours, and each listing carries the date its price was last checked. Where a listing carries another store’s price, that price was verified by hand on the date shown and is not a live offer: confirm it with that retailer before you buy there.

Trademarks

Brand and store names shown in the app are trademarks of their respective owners. Their appearance does not imply sponsorship, endorsement, or partnership with Jicsaw.

Your account

Keep your credentials secure and give us accurate information. You can delete your account at any time from inside the app; see our Privacy Policy for details. We may suspend accounts that abuse the service.

No warranty

The service is provided “as is” without warranties of any kind. We are not liable for decisions made based on prices or listings shown in the app.

Changes & contact

We may update these terms; continued use after an update means you accept the new terms. Questions: support@jicsaw.com.