Support
Questions, feedback, or trouble with the app — we're here.
Contact us
Email support@jicsaw.com and we’ll get back to you as soon as we can — usually within 2 business days.
How do I delete my account?
In the iOS app: Profile → Delete account. On the web: jicsaw.com/account/delete. Either way you’ll confirm before anything is removed; deletion is then immediate and permanent. You can also email us and we’ll handle it for you.
Where do I buy, and are the prices live?
You buy here — checkout is Stripe, and no account is needed. Every Jicsaw price is ours and shows the date it was last checked. Each order is made for you rather than pulled off a shelf, so allow up to two weeks for production on top of shipping. Where a listing carries another store’s price, it was hand-checked on the date shown and the Shop button links to that store’s own page; prices there change, so confirm before you buy.
Can I cancel an order?
Yes, while it is still waiting to be printed — usually the first 24 hours. Use the cancel link in your confirmation email, or Your ordersif you have an account. We refund what you paid less the payment processing fee, which the card networks keep either way. Once our print partner starts production it can’t be stopped; the cancel link will say so rather than let you request something we can’t do. If an item arrives damaged or misprinted, that is a different thing and always a full refund or replacement — see Terms.